Tivoli Audio

Retailer Tunes Their Company's Inventory Management, Manufacturing, Marketing and Distribution Systems

Top Quality Audio Retailer Requires Fully Integrated POS Extension

Migrating from QuickBooks to SAP Business One

Best-in-Class Audio Products Tivoli calls itself “the original radio company” with ample justification. The firm was founded by Tom DeVesto, a highly respected innovator in the audio industry whose decades-long career includes senior management positions at several household-name suppliers of some of the best-selling and most innovative hi-fi and multimedia speaker products available. Tivoli products represent a level of sound quality unequalled in their price range. The company’s small but prolific team at its Boston headquarters performs all its own design and engineering for an impressive array of products, which are manufactured with equal attention to quality in its factories in China.

In Tivoli’s early years, their only business software was Quickbooks. When sales began to ramp up swiftly via its network of consumer electronics distribution outlets, the company realized that to sustain its growth it needed software support for all the other aspects of running a business, including inventory management, manufacturing, marketing, and distribution. “Our CEO at the time had used SAP Business One very successfully at a prior company, and so he recommended that we adopt it at Tivoli,” reports Rodriguez.

“We examined the application and found that indeed it covered all the essentials for our business model at the time with tightly integrated functionality. But there was another reason as well. While we didn’t anticipate moving into retailing when we selected SAP Business One, we did realize that the future could bring some surprises and that we would be smart to get an extensible solution. With the wealth of applications available from SAP and its extensive partner ecosystem, we were confident that we would be covered for the future.” Tivoli chose Softengine to perform the implementation because of the firm’s partnership with SAP and its substantial experience with SAP Business One. The project went smoothly, finishing on schedule and within budget. “SAP Business One provided the foundation we needed to support our growth to the next level,” says Rodriguez. “It made it easier for us to evolve as a company by expanding to multiple factories, for example, and by starting our own direct marketing.”

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For years, Tivoli Audio LLC, a supplier of top-quality audio products, had relied on an entry-level accounting system to run its business. However, as sales spiked via its network of consumer electronics distribution outlets, the company realized that a more robust ERP system would be required to effectively support all the key components of their business — inventory management, manufacturing, marketing and distribution. Moreover, Tivoli’s decision to move into direct retail necessitated a fully integrated retail/point of sale extension to ensure a smooth customer shopping and purchasing experience.

“The Softengine Retail/POS extension is inherently tightly integrated with SAP Business One. We expanded into retailing without having to redo anything, one reason for our outlets’ exciting success.”

– David Rodriguez, VP of sales, Tivoli Audio, LLC

After determining that SAP Business One was the ideal ERP solution, Tivoli learned that its implementation partner, Softengine, offered a Retail/POS extension that was a perfect complement to the SAP solution. Softengine performed a masterful implementation of the new system, including custom modifications requested by Tivoli management. Since Softengine’s Retail/POS Extension is designed to integrate seamlessly with SAP Business One, Tivoli didn’t have to incur any additional integration costs.

The complete SAP/Softengine ERP/retail system has delivered impressive results for Tivoli Audio. They were able to expand into retailing with no change to their existing software or processes. Customers and staff are both benefiting from a quick, easy and accurate retailing experience. Sales at the two retail outlets have been strong and further expansion lies ahead.

“The Softengine Retail/POS extension is inherently tightly integrated with SAP Business One,” says David Rodriguez, Tivoli’s VP of sales. “We expanded into retailing without having to redo anything, one reason for our outlets’ exciting success,” he added.