Technical Service Consultant

Job Title: Technical Service Consultant 

About Softengine, Inc.:
Softengine, Inc. is your Partner, pioneering ERP Cloud-based solutions for optimized businesses. With a legacy of innovation, we’re expanding partnerships and driving tech advancements. Our transparent consulting approach tackles unique challenges, fostering strong relationships and shared success. 

Mission:
Our mission is to empower every customer with an ERP ecosystem that accelerates their success! 

Vision:
Softengine is committed to ethical consulting, while ensuring the continued success of both our clients and our organization. 

Core Values: 

• Passionate: Heartfelt support drives client success. Employee passion empowers exceptional service. Stakeholder passion fuels loyalty and profit. 
• Remarkable: Excellence defines our interactions. Boundary-pushing yields remarkable solutions. Remarkable experiences boost value. 
• Committed: People drive commitment to success. Support breeds a dedicated workforce. Commitment fuels loyalty and growth. 
• Innovative: Pioneering fresh customer possibilities. Innovation thrives in our creative culture. Innovative solutions create value. 
• One Team: Greatness springs from teamwork. Collaboration fuels growth. Unity maximizes success. 

Join Us:
Are you passionate about providing exceptional customer service and resolving technical issues efficiently? Softengine, Inc. is seeking a dedicated Technical Service Consultant to join our team. 

Job Description:
Seeking a meticulous Technical Service Consultant to join our dedicated team. As a Technical Service Consultant, you’ll play a crucial role in ensuring prompt resolution of client issues and optimizing customer satisfaction. 

Key Functions: 

• Maintain 95% customer approval rating. 
• Maintain 95% adherence to Softengine Service Level Agreement. 
• Resolve Zoho tickets promptly. 
• Execute and improve customer service strategy. 
• Analyze, troubleshoot, and resolve problems efficiently. 
• Create training and technical support documentation. 
• Recommend procedural improvements to prevent recurring issues. 
• Collaborate with cross-functional teams. 

Job Requirements: 

• Bachelor’s degree in relevant field. 
• Strong technical problem-solving skills. 
• Excellent communication and interpersonal skills. 
• Prior experience in customer support role. 
• Familiarity with Zoho or similar ticketing systems preferred. 

What Culture We Have and What Benefits You Will Receive:
Our company provides a great benefits package which includes a variety of medical insurance options at 100% coverage for employee only, vision and dental at 100% coverage for employee and family, Life Insurance Short-Term Disability, and 401K participation. Our working environment promotes a strong team-based spirit driven to make customers happy by providing excellent implementation and services and ensuring that every employee achieves their goals. 

Other Details: 

• Direct Employment only (no consultants/freelance/recruiters/agency) 
• Softengine utilizes background screening and reference checks per the company’s hiring protocol 
• Dental insurance 
• Health insurance 
• Paid time off 
• 8-hour shift, Monday to Friday