“Expect the Best & Prepare for the Worst”
Recall Solutions for the Manufacturing Industry

Recalls: An Inevitable Obstacle for Manufacturing Companies

Manufacturers have a responsibility to produce quality products that uphold consumer safety. Every manufacturing company tries to establish the highest level of quality control in their products. Even with the best design efforts and production planning, no manufacturer can be completely immune from a product recall and the resulting costs. This is especially true in subindustries like medical device products (441.3million recalls in 2019), automobiles (53million recalls in 2019), children’s products (an 11.5% increase in recalls 2018-2019), and food products. Defective products in each of these industries pose a significant threat to consumer safety and result in significant injury or even death.

A Manufacturing recall is a process of retrieving and replacing defective goods for consumers. The manufacturer absorbs the cost of replacing or repairing defective products and reimbursing customers when necessary. When not appropriately addressed, recalls can result in tarnished brand reputations, hefty legal fees, or even bankruptcy. There are currently six organizations within the US that monitor and recall manufactured goods, including the Consumer Product Safety Commission (CPSC) and Food and Drug Administration (FDA) (1).

In this Whitepaper we address and resolve:

  1. What are the Impacts of Recalls for Midsize Manufacturers?
  2. Have a Plan to Reduce Response Time
  3. Pinpoint Costs to Minimize Losses
  4. Customer Communication to Foster Trust
  5. Realtime Lot Traceability & Regulated Batch Management
  6. Rapid Reporting for Federal Regulations

“Using lot number traceability with SAP Business One we can now trace every raw material back to a single vendor and in fact, we can perform a complete recall just by pressing one button. Before, we had to search through piles of paper to find this information, which was exasperating. Now we can find it in seconds!”
-Juan Pablo Viejo, Chief Operations Officer, Easy Foods

What Our Customers Say

Bruce Goldsmith, Family Owner, Baronet Coffee

Bruce Goldsmith, Family Owner

“Anyone you tell that you’re going to a new ERP system, they all give you that ‘pained look.’ To think that we’re on a year from when we did discovery to now three months into our live implementation, and all we’re working on is some fine-tuning. Some of these fine-tuning tasks are those little things that make our life so much easier, but this wasn’t what I expected when we went live because people told me so many horror stories. I was thankful for the effort on both Softengine and Baronet teams.”

Denise Ost, Chief Operating Officer, Goodwill Industries, San Joaquin Valley

The good news is that SAP Business One's Sales Analysis capabilities enabled us to evaluate the results of that campaign and then make adjustments for future promotions. Specifically, we can check the number of transactions, discount levels and net gain or loss per promotion and per location. We have to be very careful with how we spend our precious marketing dollars and the new system gives us the tools to optimize our investment in that area.

Jason Dugan, CFO, Trudeau Distributing Company

Softengine has been a key contributor to our rollout of SAP Business One. The company's consultants were excellent and helped ensure that we had a successful implementation.

Leonard Kang, Operations Manager, Christopher Lena

We decided to find a partner we could put our trust in. Softengine is very experienced and systemized in its approach. We were very confident we’d made the right choice. Small businesses might be intimidated by SAP software. What they don’t realize is that SAP offers solutions designed specifically for small to midsize companies like ours.

Ray Lacorte, VP of Operations, Choice Organic Teas

We feel like we are in great hands with Softengine and the SAP Business One system they installed. It’s nice to finally put all those unreliable ERP systems and redundant procedures in the rear-view mirror.

Justin Ku, Administration & Operations Coordinator, Swabplus

The Softengine team was able to tailor SAP Business One to deliver all the traceability Swabplus needed, including all the applicable reports. Softengine enhanced the core system to enable creation of new batch numbers if components don’t already have them and the option of batch-costing. They also added fields for escalation dates, expiration dates and additional inspection data (e.g., who inspected and when), which could be incorporated into each Certificate of Analysis.

Virginia J. Gregorian, COO, Turbo Wholesale Tires

Our experience with Softengine has been extremely positive. Any time we call for assistance, they always assign someone who’s highly professional and gets the job done quickly. Interestingly enough, I’ve become so much more educated about IT-related matters since working with the Softengine team on this project. Every time we need to upgrade the system, they walk me though all the steps to make sure that I completely understand what’s happening, which contributes to the overall success of the upgrade. It’s been a pleasure to work with them.