The Softengine Advantage
Partnering with Softengine gives you significant advantage when transitioning your company into a streamlined, efficient, and functional organization. We bring a team of certified and award winning professionals, using a proven methodology, to guide and help you through that transition with minimal disruption to your business operations. The Softengine Advantage is a 3 step process which includes:
Intake & Discovery
We interview all stakeholders and analyze your business systems and processes. Using this data we build a custom prototype and provide an ROI Analysis using an ROI tool. Before any step is taken in the deployment process we provide you with everything you need to determine whether the proposed solution meets your functionality and budget requirements.
Project Deployment
The Softengine Safe Implementation Process (SIP) is the deployment roadmap. This blueprint outlines every step required to safely deploy your new system with minimal disruption to your business. It includes:
- Staff training
- Data Migration
- Acceptance Testing
- On-Site “Go-Live” Support
- Project review after “Go-Live”
Technical Support
Softengine is dedicated to providing excellent customer service and support. Our team is accessible 24/7 by phone, email, and through our website portal. We are committed to ensuring questions and requests for support are acknowledged and answered in a reasonable amount of time.
Request for support can be received in multiple ways:
- Call 818-704-7000
- Email Support
- Request a Support Ticket
Intake & Discovery
Unlimited Possibilities
Softengine is not only a leading SAP and Acumatica Gold Partner VAR (Value Added Reseller) and SSP (Software Solution Provider), but we also go beyond that. Our core focus is on ensuring customer success, and we have a track record to prove it.
We’ve been honored with prestigious awards such as the SAP Business One Global Solution Partner of the Year in categories like Leadership in Innovation for SAP Business One in the Cloud, and Industry Solution Leadership in Food and Beverage, Apparel & Footwear. These accolades underscore our commitment to innovation and industry-specific expertise.
At Softengine, we pride ourselves on having a team that strikes the perfect balance between business experts and technology-driven professionals. We understand that your business needs are unique, and we’ve perfected a proven process that identifies and addresses these needs without causing disruptions to your operations. Our rigorous testing system eliminates failures, ensuring a smooth and hassle-free transition. Whether you’re using SAP Business One, Acumatica, or any other solution in our portfolio, we are dedicated to providing you with a solid infrastructure for your future success.
Our ultimate goal is to empower your business to thrive with the solution that is the right fit for your needs. For us, customer success is not just a motto; it’s our unwavering commitment.
We start with an experienced business team to analyze your business processes and requirements in order to create alignment on proposed system functionality and budget. We complete together Business Needs Analysis (BNA) questionnaire. We invest (without any financial obligation on your part) in a customized prototype so you can clearly see whether the proposed solutionsatisfies your requirements before making a decision.
We provide a ROI analysis using a ROI Tool so you can learn how to make your company benefit from an integrated ERP solution. The ROI tool attaches meaningful numbers to: “customer satisfaction”, customer retention, customer self-service, reduction of errors, increase in sale value per transaction, etc. The ROI software tool provides an indisputable value that changes your perception from a cost to an investment that it is positive to the bottom line! The software identifies economic benefits, automates the calculation of three key ROI investment measures — Value (NPV), Rate (IRR) and Time (Payback)and produces a concise report for presentation and budget approval.
Softengine Project Deployment
We use concise methodology and planning that minimizes interruptions and keeps your team focused on business.
Rapid Deployment Solutions
Meeting your core business objectives and keeping IT projects on time and within budget is becoming increasingly important in today’s digital era of business. When implementing Rapid Deployment solutions, Softengine uses content and expertise derived from actual customer implementations — referred to as best practices. These best practices help you quickly enhance your business processes and meet industry standards.
Standard Software Extensions
It’s important that you find solutions that support your specific line of business or business processes and integrate with your centralized ERP information system. Softengine developed templates which offer a wide range of functionality to suit your specific industry, business process, or line-of-business requirements.
Project Methodology
Softengine has developed a proprietary Safe Implementation Process (SIP), streamlining implementations and minimizing costly business interruptions. A very complete business review at the customer site is conducted (Workshop) and a written technical requirements document (Statement of Work) is reviewed together.
