Softengine NPS Survey December 2024 - Softengine, Inc.

Your Experience Matters to Us: NPS Survey - December 2024

We value your honesty.

Your feedback—whether positive or constructive—is crucial to helping us improve. If you’ve faced challenges or feel we could do better, please know we’re committed to resolving issues and making things right. We’ll review all feedback and act on it to better serve you.

Recommending Softengine

On a scale of 0-10, how likely are you to recommend Softengine to a colleague or friend?

Selected Value: 1

What is the primary reason for the score you just gave?

Would you like to be contacted to discuss your feedback further?

Yes
No

The Positive

What do you think Softengine does particularly well?

Which feature, product or service has been most valuable to your business?

Is there anyone at Softengine who has gone above and beyond to assist you or made a positive impact on your experience? Please share their name and how they helped.

Services

On a scale of 0-10, how would you rate your experience with Softengine's Support team?

Selected Value: 0

0 = Not Applicable/Don't Know

What is the primary reason for this answer?

On a scale of 0-10, how would you rate your experience with Softengine's Services Team?

Selected Value: 0

0 = Not Applicable/Don't Know

What is the primary reason for this answer?

Product

On a scale of 1 to 10, How effective do you find our WMS in helping you achieve your business goals?

Selected Value: 0

0 = Not Applicable/Don't Know

What is the primary reason for this answer?

On a scale of 1 to 10, How effective do you find our Employee Portal and Production Tools in helping you achieve your business goals?

Selected Value: 0

0 = Not Applicable/Don't Know

What is the primary reason for this answer?

On a scale of 1 to 10, How effective do you find our Business to Business Portal in helping you achieve your business goals?

Selected Value: 0

0 = Not Applicable/Don't Know

What is the primary reason for this answer?

On a scale of 1 to 10, how helpful have our resources (e.g., Learning Courses, or Release Notes) been in achieving your goals?

Selected Value: 0

What is the primary reason for this answer?

The Constructive

On a scale of 1 to 10, how satisfied are you with the integration of Softengine’s tools into your existing workflows?

Selected Value: 0

On a scale of 1 to 10, how likely are you to continue using Softengine's solutions over the next year?

Selected Value: 0

How do Softengine's solutions compare to others you’ve used in the market?

Better
About the same
Worse
Not applicable

What improvements or changes could Softengine make to enhance your experience?

What would make you more likely to recommend Softengine to others?

Do you have any additional feedback or suggestions?

Optional Contact Information

We’d love to follow up with you to share the results of this survey and offer any further assistance if needed. Your information will only be used for this purpose and will not be shared with third parties.

Name

First

Last

Company Name

Email Address

Would you be willing to be a reference for Softengine in the future?

Yes
No
Maybe

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