For small and mid-sized businesses (SMBs), choosing the right Enterprise Resource Planning (ERP) system is a critical decision. The right ERP can streamline operations, support growth, and provide a competitive edge. Two leading cloud-based ERP solutions that cater to SMBs are Oracle NetSuite and Acumatica. Both platforms offer comprehensive features and flexibility, but there are distinct differences that could make one a better fit for your business than the other. Today’s blog about NetSuite Cloud ERP vs. Acumatica Cloud ERP serves as a comprehensive guide for SMBs as you conduct your ERP evaluation journey.

In this guide, we’ll explore the key considerations SMBs should take into account when comparing NetSuite and Acumatica, focusing on aspects like implementation, cost structure, usability, partner ecosystem, and ease of doing business. As an Acumatica Gold Certified Partner, Softengine believes in the power of Acumatica ERP and how it helps our clients transform their organizations with a modern solution. Keep reading for more insights and download your free in-depth guide at the end for more information about Acumatica vs. NetSuite!

Implementation and Risk Management

NetSuite’s Rapid Deployment Approach

NetSuite offers a deployment methodology called “SuiteSuccess,” which is designed to get businesses up and running quickly. For companies looking for a fast implementation with standard processes, this approach can be advantageous. SuiteSuccess focuses on deploying core Financial Management and CRM functionalities, following a predefined scope based on best practices.

However, the fast-track nature of SuiteSuccess means it may not be as flexible for companies with unique business processes or those needing significant customization. Businesses should carefully consider whether the predefined scope meets all their operational needs before committing to this approach.

Acumatica’s Tailored Implementation

Acumatica, on the other hand, takes a more customized approach to implementation. Acumatica partners start with a thorough discovery phase, working closely with the customer to understand their specific needs and priorities. This method ensures that the implementation is tailored to the business, providing a solution that fits like a glove rather than forcing the business to adapt to the software.

For those who need a quicker deployment, Acumatica offers the “FastTrack Deployment” option. FastTrack still includes critical discovery and planning steps, ensuring that the deployment aligns with long-term business goals.

Predictable Cost Structure

NetSuite’s Comprehensive Feature Set

NetSuite’s pricing is reflective of its extensive feature set and the scalability it offers. The platform is particularly strong in supporting growing businesses, with various modules that can be added as the company expands. However, because NetSuite uses a user-based licensing model, costs can increase as the number of users grows, particularly if your business relies on part-time or seasonal workers.

Additionally, NetSuite charges based on transaction volumes, which can lead to variable costs depending on your business’s activity levels. This can be a factor to consider if cost predictability is a priority.

Acumatica’s Transparent Pricing

Acumatica’s pricing model is designed with SMBs in mind, offering a more predictable cost structure. Instead of charging per user, Acumatica uses a resource-based pricing model, which allows for unlimited users. This is particularly beneficial for businesses that require broad access to the ERP system across multiple departments or external partners.

Acumatica also provides price protection through its Customer Bill of Rights, ensuring that customers won’t face unexpected price increases during their subscription. This transparency can make long-term budgeting more straightforward and give SMBs confidence in their ERP investment.

Usability and User Experience

NetSuite’s Powerful Yet Complex Interface

NetSuite is known for its powerful capabilities and comprehensive feature set, but with that power comes complexity. Some users find that the system requires a steep learning curve, and customizing the platform often involves using proprietary coding languages like SuiteScript. For businesses with the right technical resources, this flexibility can be a plus, but for others, it may present a challenge.

However, NetSuite’s robust features are highly valued by businesses that need a versatile ERP platform capable of handling complex processes.

Acumatica’s Intuitive and User-Friendly Design

Acumatica excels in usability, offering an intuitive interface that allows users to easily customize workflows, reports, and dashboards without requiring advanced technical skills. This user-friendly design makes it easier for teams to adopt the system and maximize its capabilities quickly.

Acumatica also integrates seamlessly with tools like Microsoft Teams and Adobe PDF, enabling real-time collaboration and document management directly within the ERP system. This focus on usability ensures that businesses can leverage the full power of the platform with minimal friction, leading to higher productivity and user satisfaction.

Partner Ecosystem and Support

NetSuite’s Established Partner Network

NetSuite has a well-established partner network, with a mix of direct sales and value-added resellers (VARs) supporting its customers. This broad network can be an advantage for businesses that want access to a variety of partners and expertise. However, because NetSuite also sells directly to customers, there can occasionally be channel conflicts where partners and NetSuite compete for the same business.

Despite these challenges, NetSuite’s partners provide valuable support, especially for businesses that require specialized industry solutions.

Acumatica’s Symbiotic Partner Relationships

Acumatica’s partner ecosystem is a key strength, with all customer sales and support managed exclusively through its network of certified VARs. This approach eliminates channel conflict and ensures that partners are fully invested in the success of their customers.

Acumatica’s partners are held to strict certification standards, ensuring they have the knowledge and expertise needed to deliver high-quality service. Additionally, Acumatica’s growing marketplace of Independent Software Vendor (ISV) solutions provides customers with a wide range of complementary applications to extend the core ERP functionality.

Ease of Doing Business

NetSuite’s Strong Enterprise Legacy

NetSuite’s long-standing presence in the ERP market gives it credibility, especially with larger enterprises and rapidly growing businesses. The platform’s broad capabilities and strong brand recognition are major draws. However, some customers have reported challenges with NetSuite’s sales and support processes, particularly regarding transparency in pricing and responsiveness to service issues.

For businesses that prioritize working with a well-established, enterprise-grade platform, NetSuite offers significant advantages.

Acumatica’s Customer-Centric Philosophy

Acumatica is committed to being the most customer-friendly ERP provider, with a focus on transparency, support, and customer satisfaction. The company’s Customer Bill of Rights outlines its commitment to fair pricing, accessible training, and ongoing support.

Acumatica’s single-product focus ensures that all research and development efforts are dedicated to continuously improving the platform, driven by direct customer feedback. This customer-centric approach fosters long-term partnerships and helps businesses get the most out of their ERP investment.

NetSuite Cloud ERP vs. Acumatica Cloud ERP

Both NetSuite and Acumatica offer strong cloud-based ERP solutions with unique strengths. NetSuite is a powerful, established platform with a broad feature set that appeals to growing businesses and enterprises. However, it may require more resources to fully leverage its capabilities, particularly in terms of customization and cost management.

Acumatica, on the other hand, shines with its user-friendly design, transparent pricing, and customer-centric approach. For SMBs looking for a scalable, flexible, and supportive ERP solution, Acumatica offers a compelling choice that aligns with long-term business growth and operational efficiency.

Ultimately, the best ERP for your business depends on your specific needs, resources, and goals. However, for growth-minded SMBs seeking a reliable and cost-effective ERP partner, Acumatica is an excellent choice. For more in-depth information, check out this in-depth guide to learn more!

Acumatica vs. NetSuite Guide

Softengine is Here to Help!

Partnering with Softengine for your ERP implementation not only streamlines the data migration process but also ensures a seamless transition to your new ERP platform. Our team’s expertise, dedication, and commitment to customer success make us the ideal partner for organizations seeking to unlock the full potential of their ERP investment and scaling in the digital economy. Contact us to learn more about how our clients utilize ERP to enhance and scale their organizations, and see our solutions in action for yourself!

FAQs: NetSuite Cloud ERP vs. Acumatica Cloud ERP

What are the main differences between NetSuite and Acumatica?

NetSuite offers a comprehensive feature set suitable for larger, growing businesses but can be complex and costly. Acumatica is more user-friendly, flexible, and has a transparent pricing model, making it ideal for SMBs.

Which ERP is better for SMBs?

Acumatica is often better for SMBs due to its ease of use, flexible customization, and predictable costs. NetSuite is powerful but may require more resources and higher costs as your business grows.

How does Acumatica’s pricing compare to NetSuite?

Acumatica offers unlimited users with a resource-based pricing model, providing cost predictability. NetSuite charges per user and by transaction volume, which can lead to higher and less predictable costs.

What should SMBs consider when choosing between these ERPs?

SMBs should consider factors like cost, usability, implementation flexibility, and vendor support. Acumatica is often preferred for its user-friendly design and cost-effectiveness, while NetSuite offers extensive features with potentially higher costs.

How do the implementation processes differ?

NetSuite’s SuiteSuccess offers quick deployment but with limited customization. Acumatica focuses on a tailored approach, ensuring the solution meets your specific business needs and reduces implementation risks.